FAQ

What is erndo?

Erndo is a community based rewards program that allows customers such as yourself to shop at their favorite stores and discover new favorites while earning cash-value rewards for shopping, such as Dough. You earn Dough with every single standard transaction you make using Erndo, AND can then spend your Dough at cash-value at any and all businesses in the Erndo network.

What is “Dough”?

Dough is earned with every single standard transaction you make using Erndo. The Dough that you’ve earned can be spent at cash-value at ANY and EVERY business in the Erndo network.

What is a “standard transaction”?

A standard transaction is any purchase made using a payment method other than Dough, such as a credit card, debit card, bank account, or even cash.

How do I earn Dough?

Dough is earned whenever you make a standard transaction using Erndo.

It’s important to note that the Dough you earn for a transaction takes into account the full transaction value, meaning that you earn Dough for the purchase price, for the tip that you leave the cashier/business, and for any associated sales tax or fees that you pay.
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How much Dough do I earn for a transaction?

The amount of Dough that you earn for a transaction is dependent on several factors, including your Rewards Tier. The minimum amount of Dough that you will earn for a transaction is equal to 10% of the total transaction value. At the highest Rewards Tier (Gold), you can actually earn up to 25% of the total transaction value in Dough!

The factors that influence the amount of Dough that you earn for any particular transaction include:

  • The total value of the transaction
    Example: A $25 purchase will result in more Dough than a $10 purchase at the same business.
  • Whether or not you are using a Token
    Example: Using a Token for a transaction will substantially increase the amount of Dough you earn for that transaction.
  • Whether or not you are making a purchase at a business on your Hot List
    Example: Hot List purchases award more Dough than regular purchases.
  • Your Rewards Tier
    Example: Gold customers earn more than Silver customers, and Silver customers earn more than Bronze customers. A full breakdown of each tier is available under the “What is my Rewards Tier?” question located on this FAQ.

Does Using Erndo Cost Anything?

There is no cost whatsoever to join the Erndo network. Membership is absolutely free and there are no additional costs for transactions. You pay exactly what you normally would at every store in the Erndo network, but you get to earn cash-value Dough with every transaction you make! To create an account, simply click this link, fill in the requested information, and download the Erndo app to your phone. Once your account is created, you can immediately start shopping using the Erndo app and receiving cash value Dough!

How do I make a purchase through the Erndo app?

To make a purchase through the Erndo app, first select the profile of the business you wish to make a purchase at. This can be done by searching for the business by name, searching for the business by the assigned store ID number, or browsing the list of businesses near to your current location and selecting the business you wish to make a payment at. Once you access the store’s profile, click on the “Make a Payment” link. On this page, you can enter in or select your payment information and select the purchase amount. You will be prompted to enter in your payment PIN number and confirm that the payment information is correct. After this step the screen will prompt you to hand your phone to the cashier. The cashier will confirm the transaction and you will be e-mailed a receipt for the transaction. In addition, Dough for the transaction will be added after 2 days and can be used to make future transactions anywhere in the Erndo network

What payment methods are accepted through Erndo?

You can use any major credit or debit card to make purchases through Erndo.

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Do I receive more Dough from purchases made with Dough?

Purchases made with Dough do not result in more Dough being rewarded. However, a payment made with a combination of Dough and a cash-based payment method will award Dough for the portion of the transaction paid for with cash.

Example: Sarah pays for a $15 transaction using $5 in Dough and $10 on a credit card. She will receive Dough for the $10 credit card purchase, but not for the $5 paid for with Dough.

How do I spend Dough?

To spend Dough that you have saved in your account, simply select the Dough payment method when you are making a purchase through the Erndo app.

What is the Hot List?

The Hot List is an opportunity for you to explore your local business community to discover hidden gems and new favorite spots while also earning huge and exclusive rewards for doing so! Each month, your Hot List will give you a list of 10 new businesses in your region that you can make purchases at in order to earn awesome and exclusive rewards! Not only do all Hot List businesses have a higher Dough rewards rate than other businesses, but, with every Hot List purchase you make, you also earn Tokens AND you make progress towards achieving a higher Rewards Tier for next month! Have fun with the Hot List and use it to maximize the rewards that you earn by shopping in the Erndo network!

What are Tokens?

You earn Tokens every time you make a purchase of at least $5 at a business on your Hot List. Tokens can be used at any business* in the Erndo network at any time to increase your Dough rewards rate by 5% for a single transaction. During checkout, if you have any Tokens available, you can select the option to use a Token to see how much additional Dough you would earn for that transaction if you do decide to use a Token. Note that Tokens are consumable, and using a Token for a transaction results in one Token being deducted from your account’s Token balance.

*Note that you cannot use Tokens when you make purchases at businesses on your Hot List.

What is my Rewards Tier?

Your Rewards Tier determines the rewards that you receive by making purchases in the Erndo network. Rewards Tiers are determined on a monthly basis. The number of Hot List purchases you make over the current month determines the Rewards Tier that you will be at NEXT month. Thus, it is always in your best interest to make as many Hot List purchases as you can each month. Each Rewards Tier can be described as follows:

    1. Bronze
      Customers with a “Bronze” Rewards Tier will earn Dough equal to at least 10% of the transaction value with every standard purchase they make. By using a Token, Bronze customers can earn Dough equal to 15% of the transaction value!

      Bronze customers made 0-4 Hot List purchases over the previous month.

      Silver
      Customers with a “Silver” Rewards Tier will earn Dough equal to at least 15% of the transaction value with every standard purchase they make. By using a Token, Silver customers can earn Dough equal to 20% of the transaction value!

      Silver customers made 5-9 Hot List purchases over the previous month.

      Gold
      Customers with a “Gold” Rewards Tier will earn Dough equal to at least 20% of the transaction value with every standard purchase they make. By using a Token, Gold customers can earn Dough equal to 25% of the transaction value! WOW!

      Gold customers made 10+ Hot List purchases over the previous month.

      NOTE: Customers who make 10 Hot List purchases over the current month will have their Rewards Tier changed to Gold IMMEDIATELY! Each Hot List purchase thereafter for the current month then results in the customer being rewarded with TWO Tokens instead of one! Thus, customers who make 10+ Hot List purchases over the current month will achieve the “Gold” Rewards Tier for both the remainder of the current month AND for the entirety of next month!

  • Is there a minimum purchase?

    For all transactions except Hot List transactions, there is no minimum purchase. However, for purchases less than $5.00, a $0.50 surcharge will be added to the transaction total in order to cover payment processing fees. This surcharge will actually result in you earning more Dough, since the Dough that you earn results from the full transaction value INCLUDING the surcharge.

    For Hot List transactions, the minimum eligible purchase to receive the associated Hot List rewards is $5.00. Any purchase at a Hot List business that is less than $5.00 will not count as a Hot List purchase, and you will thus not receive the rewards associated with mininum Hot List purchases.

    What is “Credit”?

    A minimum of $10 in Credit can be purchased at any time for any business on your Hot List in order to receive the same rewards that you would have received for actually visiting the business to make a purchase. Your Credit for that business can then be redeemed at any point in the future at cash-value for any purchase you wish to make. This is a very useful option that you can use to complete your Hot List for the month even if it lists a business that you’d rather visit sometime in the future.

    Example: Suppose you have visited 9 out of the 10 business on your Hot List for the month. You now only have one more Hot List business to visit in order to achieve the maximum Rewards Status for next month. But what if the last remaining business on your Hot List is an oil change shop for your car even though you don’t currently need an oil change? Fortunately, you can simply purchase Credit at that business so that you can receive your Hot List rewards right now, and then later redeem your Credit for that business at a future date when you actually do need an oil change! Voila!

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